I accepted an answer to a similar question recently, but I now have additional information and have realized that I need a more specific answer. I am nearly certain that my landlord will be unhappy about fixing this and try to claim there is no problem, and I would like to get as close as I can to figuring out what the real problem is, given that I have no training and no diagnostic tools beyond a multi-meter.

I have an APC battery backup and surge protector for my computer. It has a light, labeled "Building wiring fault." This light is on, and my computer will not start. So I bought a multi-meter (Etekcity MSR-C600).

Checking voltages at the outlet, I found the following:

  • Hot to neutral: 117.5
  • Hot to ground: 60.8
  • Neutral to ground: 55.9

I then checked the voltage several other outlets. All of them have the same hot to neutral voltage, but the hot to ground and neutral to ground vary considerably. For example, another socket had:

  • Hot to ground: 77.2
  • Neutral to ground: 36.5

This difference is puzzling given that all the outlets in my apartment are on a single circuit.

I unplugged every appliance in my apartment and retested every outlet. The results were exactly the same.

I have tested several outlets in two of the other three apartments in the building. The one on the same floor has several outlets that are just like the first one I tested above, and also some outlets with readings that are just what they should be. The apartment above me has the same problems as mine, but with a lower voltage to ground, about 15 to 20 volts, again from both the hot and the neutral.

I called PG&E and they sent a guy out. He tested the neutral against the ground at the meter and found no voltage. He also checked the wire connections at the building and found no problem.

Is this sufficient to tell me the most likely cause of the problem? I have been wracking my brains to try to postulate any electrical fault that would result in the pattern of voltages that I am seeing (and I have checked all these readings multiple times) and I have failed completely. It seems to me that a floating ground should have no voltage to the hot. If the ground was shorted to the hot, there should be no voltage to the hot and ~115 volts to the neutral. If shorted to the neutral, there should be 115 to the hot, and no voltage to the neutral.

The only pattern I can imagine that partially fits is if there is a short between the hot and the ground with a significant resistance in between. But that still does not account for the variation across outlets. And I also don't understand how this problem can affect multiple apartments when we are all on different meters, which we are. Finally, in my apartment the sum of the ground to neutral and the ground to hot is about equal to the hot to neutral. But in the apartment upstairs, the two voltages are still roughly equal, but sum to only about a fifth of the hot to neutral.

One thing that may be relevant: there is rigid conduit to an outlet in my kitchen, which extends past the outlet as flexible conduit and is then clamped to a pipe attached to my hot water heater. I have not yet checked whether there is a similar arrangement in the other apartments.

Given the above, how do I go about locating and identifying the actual wiring problem?

  • \$\begingroup\$ Do you have metal (copper?) water lines? If so, can you measure the voltage between ground and the water line? That should give some indication whether or not your 'ground' is actually grounded - although from your results it already seems it's not. \$\endgroup\$
    – RJR
    May 22, 2016 at 23:59
  • 2
    \$\begingroup\$ There is one more thing that might help convince your landlord. Buy a low cost outlet tester from the hardware store. This is a small device that plugs in to the outlet and diagnoses various simple problems with colored lights. I am sure it will find a problem with your outlets. Tell the landlord that the tester indicates a fault. This is very objective. If that doesn't work, see if you can find legal assistance to force him to take action. There may be free attorney services for renters where you live. Look into it. Your problem isn't really technical. Your problem is your landlord. \$\endgroup\$
    – user57037
    May 23, 2016 at 0:14
  • \$\begingroup\$ sweetwater.com/store/detail/… \$\endgroup\$
    – user57037
    May 23, 2016 at 0:15

2 Answers 2


It sounds as though your "ground" circuit is not grounded. The effect of this would be as you describe due to leakage current in the circuits. (This may be entirely due to capacitance between the wires and would not normally be a problem.)


simulate this circuit – Schematic created using CircuitLab

Figure 1. With a disconnected ground wire capacitance between wires may show readings, on a sensitive meter, of about half supply.

Given that other apartments are having similar problems it appears that a similar problem exists at the common ground termination at the distribution board, or fuseboard.

See my answer to In any electrical equipment having single ph 230 v ac supply ,if neutral and earth wire exchanged then what will be the consequence if you need more information on how the ground wire is designed to protect you.

A simple test


simulate this circuit

Figure 2. Testing with a temporary ground wire.

A safe way to check this would be as follows (and in the sequence specified):

  • Drive an earth rod or metal rod into the ground outside your appartment.
  • Connect an insulated wire, long enough to reach into the apartment, to the rod. Pass the wire through a window.
  • Connect the wire to the earth pin of a three pin mains plug.
  • Hook up your meter and watch the readings as you plug in and out your earth connection. If the problem is as I have drawn it you should see the N-GND voltage drop very close to 0 V and the L-GND go to 115 V.

Disconnect in the reverse sequence. As you have a fault on the ground wiring you've got to treat it as live so you keep the other end grounded properly until you've removed the wall plug.

  • \$\begingroup\$ Thanks, Transistor! This is wonderfully clear. Do you have any suggestions on how I might actually find the problem? \$\endgroup\$
    – andrewH
    May 28, 2016 at 20:13
  • \$\begingroup\$ See the update. Let us know how you get on. \$\endgroup\$
    – Transistor
    May 28, 2016 at 22:03

Ground is floating. This is a problem, you have no safety which might cause a fuse to blow in the case of a fault. I won't suggest any more tests, I cant think of anything which is reliably safe. Maybe, if you can find a plug-in RCD earth-leak trip switch, I postulate it's test function wont work (and it will not make your installation safer)


Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.