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I thought it was called a "jog dial" but I can't any parts by that name.

enter image description here

enter image description here

There are five pins on the back and one on each side.

What is it called and how can I find a replacement?

It is similar to this momentary switch but it does not have the same number of pins and may actually be an entirely different component: https://www.ebay.com/itm/231618098407

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The generic name for this seems to be: 5-way navigation switch.

Using google I looked at a lot of pictures of this type of switch but did not spot one that use 5 SMD terminals all in one row like your pictures show.

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